Salary: £30,000 - £40,000 per annum dependent on qualifications & experience

Position: Full Time (37.5 hours per week)

Positions available: 1

Closing date: 19th March 2024

Training Manager

£30,000 – £40,000 per annum dependent on qualifications & experience

 Company Benefits include:

  • Private Medical care
  • Private Optical, Dental and Audiological cover
  • An employee assistance and wellbeing program (EAP) for staff which includes counselling services, debt and finance support which is available to staff and adult family members within the home.
  • Long service awards for 5, 10 and 15 years service
  • Loyalty scheme which rewards you with extra annual leave following 2 years of service, up to 5 extra days.
  • Company events such as Awards ceremonies to celebrate employees and children in our care.
  • Annual performance reviews
  • Team building days

Channels & Choices is an award winning, dynamic company specialising in children’s residential care, Fostering and Education based in South-East Kent.

We are looking to recruit an experienced and organised Training Manager to work across all of the departments within the organisation. (We currently have c.190 Employees working across our Residential Care Children’s Homes, Foster Care, School and Therapy Teams

The post holder will be the main point of contact for all Training aspects within the company. This includes organising, booking, and monitoring both mandatory and developmental training courses for foster carers and staff. Liasing with internal and external trainers to ensure course quality is of the highest standard and in line with regulations and current trends. Oversee and develop our current NCFE training centre to include; organising dates, sessions and facilities for the day-to-day running of the diploma workshops but also to ensure the overall centre is up to date in line with the NCFE expectations: to include; all training centre policies being up to date and relevant, monthly assessor meetings take place with appropriate minutes and employee progress is tracked. Provide support to all teams to ensure the smooth running of training courses and to ensure that all staff receive the necessary training and development opportunities to enable them to perform their role to the best of their abilities.  To lead on the development of all of the training department as the company continues to expand and grow.

Key Responsibilities

  • Work alongside department leaders to ensure the organisation has exemplary and varied training courses available to all staff and foster carers.
  • Produce a training package for all staff with liaison with Department Heads and produce a comprehensive training brochure explaining all the courses we offer.
  • With support from business admin, liaise with internal and external training providers, co-ordinate and facilitate course bookings, ensure staff/foster carers training records are kept updated.
  • Support the onboarding process for new starters to ensure mandatory training and induction programmes are delivered and reviewed.
  • Co-ordinate and implement Induction Training Programme for all new staff
  • Implement a clear training system to support the monitoring and booking of training courses.
  • Prepare and maintain policies and documents for the NCFE training centre.
  • Expand the NCFE training centre with a view to rolling out Diploma led courses to external candidates
  • Source relevant external training, external training venues and hospitality related to training events
  • In liaison with Department Heads, implement a process to identity a succession plan for aspiring leaders and managers
  • Line management of HR Business Admin staff


  • Educated to O’Level/GSCE standard


  • CIPD Level 3 in Training and Development.
  • Business administration qualification.

EXPERIENCE (Essential)

  • Experience of co-ordinating and organising training within an organisation

EXPERIENCE (Desirable)

  • Previous line management experience
  • Managing an in-house training programme for staff
  • Sourcing external training


  • Excellent verbal, communication, and interpersonal skills
  • Approachable
  • Ability to work effectively on own initiative as well as within a team.
  • Ability to build relationships but able to challenge professionally when required to do so
  • Computer literate for report writing.
  • Ability to identify and provide appropriate means of support to staff
  • Able to remain calm in stressful situations
  • Attention to detail – able to take responsibility for your work, self-checking, ensuring mistakes are not made.


  • Ability to facilitate or develop training courses

KNOWLEDGE (Desirable)

  • Understanding of Child Protection & Safeguarding


  • Commitment to continued professional and personal development
  • Commitment to equal opportunities and valuing diversity
  • Demonstrate a commitment to supervision and reflective practice


  • Driver with use of own car

We have a strong commitment to staff development and there will be considerable opportunities for internal and external training and for sharing good practice within the community.

Channels and Choices are committed to safeguarding and promoting the welfare of the young people in our care.  Staff are all required to adhere to the organisation’s Safeguarding Policies and Procedures.  This post will be subject to a clear Enhanced DBS Disclosure, an employment background check, satisfactory references & verification of a right to work in the UK.  As part of our commitment to Safer Recruitment, CV’s cannot be considered without a completed application form.




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