We work with all pupils and those concerned with their care to ensure that they know how to raise a concern or a complaint, and ensure that they receive prompt feedback on any concerns and / or complaints raised. We aim to ensure that pupils know their rights, are free to exercise them, and that the system is capable of giving their concern/complaint fair and impartial consideration. Concerns or Complaints should be made in the first instance to the Headteacher. If this does not lead to the issue being satisfactorily resolved, the Directors of Channels and Choices should be contacted. A copy of the complaints procedure can be seen on the wall on entry to the school, in the school office and in the staff room.